Delete your account

In the app

1. Open one of our games and go to Settings.
2. On the Account card, press Delete my account.
3. Confirm. It is immediate and final.

Here, without the app

Enter the email linked to your account. We send you a six-digit code to make sure it is you.

By email

If you cannot open the app, write to contact@asobipanda.com from the address linked to your account, with the subject “Delete my account”. We delete it within 30 days and confirm by email.

What gets deleted

• Your email address and your account.
• The copy of your progress saved on our server.
• Your sessions and sign-in codes.
• The fingerprints kept with the account: that of your guest identifier and that of your phone.

What stays

• The progress on your phone, and in your iCloud, which you control. You can keep playing as a guest.
• Your purchases: they are handled by Apple or Google, not by us.
• The purchase register (transaction number, product, date), kept 10 years as accounting proof. It holds neither your email nor your device identifier.
• The bonus draws (your phone’s fingerprint, the kind of bonus, the time), erased after 90 days.

Playing as a guest

A guest account holds no data that names you: only the fingerprint of a random identifier, and that of your phone. To erase it, add an email in Settings and then delete the account.