Support
Something not right? Start here, and write to us if it is not enough.
Common questions
How do I get my progress back on a new phone?
Sign in with the same Apple ID and iCloud brings it back. If you added an email in Settings, you can also sign in with it: you get a six-digit code by email, no password.
How do I add or change my email?
Open Settings, then the Account card. Add your email, enter the code we send you, and your progress is saved to your account.
I did not get my sign-in code.
Wait a minute, check your spam folder, and ask for a new code. A code is valid for ten minutes. If it still does not arrive, write to us.
How do I delete my account?
In Settings, on the Account card, press Delete my account. The steps are on the account deletion page.
A purchase did not arrive.
Open the shop and use Restore purchases. If it is still missing, write to us with the date and the receipt from Apple or Google.
I lost gold, or a grid will not finish.
Write to us with what you see. Please send a screenshot if you can.
Write to us
Email contact@asobipanda.com. To help us find the problem quickly, tell us your phone model, your iOS or Android version, the game version (in Settings) and what happened. We reply within a few days.